Process
Submit a written refund request to info@vikitrahtechsolutions.com including:
Project details and timeline
Reason for refund request
Payment receipt or invoice number
Our team will evaluate the request based on this policy
Before Project Initiation
- Clients may cancel projects before work begins and receive a full refund of any payments made
- Cancellation requests must be submitted in writing within 24 hours of placing the order
- All cancellation requests must be sent via email to [your email address] and confirmed by our team
After Project Commencement
- Once development work has started, cancellations will be reviewed on a case-by-case basis.
- Clients will be charged for completed work at the agreed hourly rate or milestone percentage.
- Any approved milestones or deliverables cannot be refunded.
Monthly/Ongoing Services
- Recurring services (maintenance, hosting, support) require 30 days written notice for cancellation
- Termination becomes effective at the end of the current billing cycle
Full Refund Eligibility
- Payment collected but no work has commenced
- Failure to deliver agreed-upon services due to our fault
- Technical errors or duplicate billing after verification
Partial Refund Eligibility
- Project cancellation after work has begun – refund calculated based on remaining work
- Failure to meet delivery timelines not caused by client delays
Non-Refundable Items:
- Completed and delivered milestones that have been approved
- Third-party costs incurred on behalf of the client (domain registration, hosting, licenses, software)
- Custom code or proprietary solutions developed specifically for the client
Refund Processing timeline…
- Refund requests will be reviewed and responded to within 7 business days.
- Approved refunds will be processed within 7-14 business days.
- Refunds will be issued via the original payment method.